Delivery Policy
1. Do you deliver Island wide?
Yes! we deliver Island wide.
2. How are the orders delivered?
All orders on Thrift Lanka will be processed through the third-party delivery team who will ensure the customers receive the orders made from our marketplace.
3. How many days does it take for the order to be delivered?
Delivery time would depend on the location. Deliveries would take 3 to 10 business days to reach you.
4. Can there be delivery delays?
Deliveries may be delayed if,
- There are fuel shortages.
- It is during seasonal and promotional times.
- Travel restrictions are in place.
- Delays from the sellers to dispatch your order.
- Delays from the courier company
We do apologize if your product takes longer than usual to reach you. In most cases it will reach you within the given timeframe however, due to vendors’ location and availability and the delivery teams’ operations and routes, there can be certain delays.
5. What are the charges for delivery?
- We charge fixed value of Rs.300.00 every single delivery.
- The above prices are for 1kg and there will be Rs 80.00 – Rs 90.00 charge for each additional Kg.
6. When is the delivery cost required to be paid?
The delivery cost needs to be paid at checkout along with the full amount of the invoice once you place the order.
7. Do you have Cash on delivery?
At the present moment, we support cash on delivery for some limited items. However, we will introduce this in the near future for every item you purchase.
8. Do you ship worldwide?
At the moment, No. However keep an eye out, we will introduce this feature soon.
9. How can I check the status of my order?
Once the vendor has handed over the order, you will receive an email that your order is processing. You can check the status of your order by messaging us on our 24/7 live chat or on whatsapp on +94 763 597 401
10. Shipping of household items, large items, breakable items
The shipping of these items would be handled directly by our third-party delivery team. This is because we want to ensure the quick and safe delivery of these goods. As a result, the shipping cost of these items will be based on their actual weight. We will contact you the next day after the order is placed and arrange the delivery within that day.