At Thrift Lanka, all sales are final. However, we’re committed to ensuring a positive experience for both buyers and sellers. If you encounter any issues with your purchase, you can open a case with us if the item is not received or does not match the description.

Changed Your Mind?
Unfortunately, we can’t offer refunds if the item doesn’t suit your style or if you simply change your mind. Our sellers provide detailed descriptions and multiple photos to help you make informed decisions, so please review them carefully before purchasing. If you decide the item isn’t for you, consider listing it for resale through your vendor dashboard.

Refunds Will Be Considered If:

1. The item significantly differs from the description with sufficient photo and video evidence.
2. The item is damaged by the seller or during shipping.
3. The order never arrives.
4. The order is canceled by the seller.

Refund Requests
For issues 1 and 2, please submit your request within 24 hours of delivery. The seller will cover the return shipping costs, and the item must be returned in its original condition—unwashed and unused.

Refund Process
Once your request is accepted, expect a refund within 7-14 days to your original payment method or via bank transfer within 1-3 days. Please note, delivery charges are non-refundable.

Additional Notes
Only one refund request can be processed at a time.